Shipping & Returns
Standard Shipping Information
Shipping typically occurs within 72 hours of order placement, however, please allow up to 10-12 days for delivery. Unfortunately, we do not ship internationally at this time. Delivery is limited to the 50 United States and we cannot ship to APO or FPO addresses at this time. When shipping to Alaska or Hawaii, additional shipping charges will apply. Shipping cost is based off order total for standard products. DEMDACO reserves the right to update or modify this shipping policy at any time without prior notice.
Please refer to the chart below for estimated rates:
|$0.01 - $74.99||$5.95|
|$75.00 - $199.99||$10.95|
|$200.00 - $299.99||$18.95|
|$300.00 - $399.99||$27.95|
|$400.00 - $499.99||$35.95|
We accept the following credit card payments: Visa, MasterCard, Discover, and American Express.
You can shop on this Website with confidence. We have partnered with 3Delta Systems (3DSI), a leading payment services provider, to tokenize card data and to accept credit payments safely and securely for our customers. We are utilizing 3Delta Systems CardVault tokenization service to protect your sensitive cardholder data and 3Delta assists us by routing our transactions into the payment networks.
3DSI helps glowologyskincare.com adhere to strict industry standards for payment processing, including:
- 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
- Industry leading encryption and security protocols to protect customer information
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS)
For additional information regarding 3Delta Systems payment services, visit www.3dsi.com
In extremely rare cases, an item might be listed as in stock, but due to traffic and multiple customers ordering the same product at the same time, the product may be backordered. If this occurs, you will be notified and given the option to keep your order on file until the items returns to stock, cancel your order or replace the item with another.
Returns and Exchanges Policy
If you are not happy with your item purchase, we will accept a return for a full product refund or an exchange for the same product.
- You may return or exchange your purchase within 30 days of delivery. All products must be in the condition you received.
- All returns and exchanges need a Return Material Authorization Number (RMA#). Please call DEMDACO at 855.544.3226 to begin the return or exchange process and receive your RMA#. This RMA# is necessary for processing your return. Please write the RMA# on the outside of the carton being used to return the product and please include this RMA# on a copy of the original packing list or invoice and place it inside the carton being returned.
- Please note that it takes 7 to 14 business days to process returns once they arrive back at our location. Upon receipt of your return, we will initiate the refund process.
- Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. DEMDACO will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item).
- All returns received will be credited to the original purchasing credit card number.
- There are no refunds on sale items. All sales are final except for breakage occurring from shipment. Please inspect your items and report any breakage within 5 business days of receiving your item for a replacement of the same item or a credit in the amount of your purchase price minus shipping cost.
- DEMDACO online purchases are not eligible for 3rd Party store returns and 3rd Party store purchases are not eligible for DEMDACO online returns. Store purchases need to be returned to the store from which they were purchased. Online purchases will need to follow the return policy listed above.
Web Returns Dept – RMA#______
31426 W. 191st Street
Edgerton, KS 66021